For many months now I have used an Instant Messaging client called Digsby. It allows you to connect to multiple different IM networks like AIM, Yahoo, Facebook, MSN, ICQ, Google Talk and a few others as well as your social networks like Facebook, Myspace, Twitter, and LinkedIn. Recently they have changed over to the Dark Side. By this I mean they have added two revenue generating programs to their application.
- Installer Spyware – This allows you to optionally install different programs so those companies will pay Digsby for getting them installed. The optional software usually doesn’t play nice and typically adds nothing more than a loss of screen real estate to another annoying system hogging toolbar in your browser. There are several other ones that are offered. This model I can tolerate because if the user is smart enough they will figure out how to not install them in the first place or how to uninstall them if they were installed.
- Research Module – This allows digsby to user your computer and bandwidth to do pretty much whatever they want with it. Most likely be another pawn in some search engines indexing program. This one I find much more troubling because it uses your electricity and your bandwidth (remember bandwidth caps are coming kids) to make them money. I agree everyone needs money but this isn’t the right way to go about it. This needs to be added to the installer as an opt out program or better yet you could add a non evil model and have it process something cool like cancer research or mapping the human genome.
Digsby please fix these items and in a hurry. I have already opted out of your research program as I like my bandwidth and computer to myself, your probably the best IM client out there but if you continue to the dark side I will have to find an alternative.
For more information about Digsby IM Clients Dark Side:
http://lifehacker.com/5336382/digsby-joins-the-dark-side-uses-your-pc-to-make-money
Also checkout Digsby’s Explanation: http://blog.digsby.com/archives/693
We just pushed an update making the option more prominent.
We made a lengthy post( http://blog.digsby.com/archives/68 ) explaining the feature when we introduced it but we realize that as we’ve grown, new users were not aware of it.
We’re working giving users more options when they install.
If you could add the option to opt out of “Help Digsby conduct research” to the installer, consolidate your support Digsby to the Preferences, and in the future during an update display some sort of box so updating users can opt out just as new installs.
Thanks you for being responsive, most companies would just ignore the criticism.
I do love the program it has great features and you have made great improvements to the stability of the application. Global Status Updates rocks.
[…] while back I blogged about how Digsby had gone to the dark side, well with their most recent update they take another step in that direction. Today they introduced […]